At Play Fantasy Cric, we strive to provide a smooth and enjoyable experience for all users. We recognize that there may be instances where you need to cancel a contest entry or request a refund. This policy explains how cancellations and refunds are handled on our platform.
Before the Contest Starts: You can cancel your entry into a contest before it begins by following the instructions provided on the contest details page. If the cancellation is successful, the entry fee will be credited back to your Play Fantasy Cric account balance.
After the Contest Starts: Cancellations are not permitted once the contest has started. Entry fees are non-refundable, as contest results are based on real-time player performances.
Insufficient Participants: If a contest does not meet the minimum number of required participants, Play Fantasy Cric reserves the right to cancel the contest. All entry fees will be refunded to participants’ account balances.
Technical Issues: In the event of server disruptions, technical problems, or other unforeseen circumstances that compromise the fairness of a contest, the contest may be canceled. Refunds will be issued to affected users, who will also be notified.
Rule Violations: If a contest is canceled due to breaches of our Fair Play Policy or other rules, refunds may not be provided to participants involved in such violations.
When Refunds Are Provided: Refunds will be issued in the following situations:
Refund Method: Refunds are credited to your Play Fantasy Cric account balance. This balance can be used for future contests or withdrawn in accordance with our withdrawal policy.
Non-Refundable Cases: Refunds will not be issued in these scenarios:
Withdrawal Requests: You can request to withdraw your account balance at any time, subject to the minimum withdrawal amount listed on our platform. Withdrawals will be transferred to your linked payment method.
Processing Time: Withdrawals are typically processed within 3-5 business days, though this may vary depending on your payment provider.
Withdrawal Fees: Play Fantasy Cric may charge a small processing fee for withdrawals, which will be displayed during the withdrawal process.
Contacting Support: To request a refund or cancel your entry, contact our support team at [email protected]. Provide your account details, contest information, and the reason for your request.
Review and Response: Our team will review your request and respond within 24-48 hours. Additional details may be requested to process your request.
Play Fantasy Cric reserves the right to modify this Cancellation & Refund Policy as needed. Changes will be published on this page, and we encourage users to review the policy periodically. Continuing to use the platform after updates indicates acceptance of the revised terms.
If you have any questions or concerns about this policy, please reach out to us at [email protected].
